Refund Policy

At Chairs2Life, we take pride in the quality of our products and strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we’re here to help.

Eligibility for Refunds

• Refund requests must be made within 30 days of receiving your order.

• Items must be in their original condition: unworn, unwashed, and with all original tags attached.

• Refunds are not available for final sale items, custom-made designs, or gift cards.

How to Request a Refund

1. Contact Us: Email our team at Talk2us@Chairs2Life.com with your order number and a brief explanation of the issue.

2. Approval Process: Once your refund request is reviewed, we will notify you of its approval or rejection.

3. Return Shipping: If approved, you’ll receive instructions on how to return your item. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Processing Your Refund

• Once we receive and inspect the returned item, we will process your refund.

• Refunds will be credited to your original payment method within 7–10 business days.

Exchanges

If you’d like to exchange an item for a different size or design, please follow the same steps as the refund process. Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. We will gladly replace or refund your item at no additional cost.

Questions?

If you have any questions or concerns about your order, don’t hesitate to reach out to our team at Talk2us@Chairs2Life.com. Your satisfaction is our priority, and we’re here to make things right!